---
title: "Processing your orders in the Order Manager"
canonical: "https://knowledge-hub.onetrail.com/space/docs/718702780/Processing%20your%20orders%20in%20the%20Order%20Manager"
format: markdown
---
On this page we explain how you receive, confirm, ship and invoice your buyers' orders in the new Order Manager — one order from start to finish, without your own EDI system.

## Sign in to the Order Manager

Go to [My Onetrail](https://apps.onetrail.net) and log in. Your username and password are provided by Onetrail by email. Open the **Orders** tab — you are now in the Order Manager. Your seller company and its GLN are shown at the top right.

Every order moves through the same four stages, and each stage you complete sends a message back to your buyer: **Received → Confirmed → Shipped → Invoiced**. You don't have to do them all at once — an order waits at its current stage until you act on it.

## Find the order you need

> ❌ **Overdue orders come first**
> ❌ 
> ❌ If your company has overdue orders — confirmations past their scheduled delivery date — the Order Manager opens on the **Overdue** tab and won't let you switch tabs until those are dealt with. The block is company-wide, so a colleague's overdue orders hold you back too. Clear it by opening each overdue order and updating its confirmation.

## Step 1: Open and check the order

## Step 2: Confirm the order

> ℹ️ **Required to send**
> ℹ️ 
> ℹ️ Seller reference, a scheduled delivery date on every line, and the prices-are-correct checkbox. The form won't send until all three are set.

> ℹ️ **Confirmed vs. confirmed with changes**
> ℹ️ 
> ℹ️ If the values you send back match the order, its status becomes **Confirmed**. If anything differs — a changed price, a split line, or a delivery date later than requested — it becomes **Confirmed with changes**, and your buyer sees exactly what you altered.

## Step 3: Create a shipment

Creating a shipment tells your buyer the goods are on their way. It sends a despatch advice and moves the order to **Fully shipped**.

> ℹ️ **Before you start**
> ℹ️ 
> ℹ️ Shipping needs at least one carrier set up for your company — the **Transported by** list is drawn from your configured carriers. If it's empty, ask your Onetrail contact to add your carrier(s) first.

> ❌ **The confirm step is final**
> ❌ 
> ❌ The dialog reminds you to check the lines and quantities and warns that a shipment cannot be changed once confirmed. It also flags if you're shipping without track & trace keys. If quantities are wrong, use **Split line** before confirming.

## Step 4: Create the invoice

> ✅ **Order complete**
> ✅ 
> ✅ That's the full loop — received, confirmed, shipped and invoiced. Your buyer has had a structured message at every stage, with no EDI system needed on your side.

## The four stages at a glance

| **Stage** | **Your action** | **Message sent** |
| --- | --- | --- |
| Received | Review the order | ORDER |
| Confirmed | Create confirmation | ORDER_RESPONSE |
| Shipped | Create shipment | DESPATCH_ADVICE |
| Invoiced | Create invoice | INVOICE |

## Your My Onetrail dashboard

Next time you sign in, the top-right corner of My Onetrail shows the status of your products and orders. The **Check orders** button links straight to your orders in progress, and the dashboard carries news and maintenance notifications.

## Need help?

Any questions about processing your orders? Contact Onetrail Customer Care via our support page — we're happy to help. If you don't have a Servicedesk account yet, request one by emailing [support@onetrail.com](mailto:support@onetrail.com).