---
title: "Password policy"
canonical: "https://knowledge-hub.onetrail.com/space/docs/718702250/Password%20policy"
format: markdown
---
Customer passwords are valid for 6 months at a time and after this must be changed.

The password guidelines are:

- A password contains at least eight characters;
- It contains at least one capital letter.
- It contains at least one lowercase letter.
- It contains at least one special character.