---
title: "Why can't I see or do something?"
canonical: "https://knowledge-hub.onetrail.com/space/Support/718996309/Why%20can't%20I%20see%20or%20do%20something%3F"
format: markdown
---
If a button is missing or you can't perform an action in the Order Manager, one of the following reasons usually applies.


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#### The order's current status doesn't allow it

Actions are only shown when they apply to the order's current stage. For example:

- You can't confirm an order that is already fully confirmed without changes;

You can't ship an order that isn't confirmed yet;

- You can't invoice an order that hasn't been shipped.

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#### You don't have permission

Some actions require specific roles in My Onetrail. Contact your administrator if you believe you should have access to an action that isn't shown.


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#### The feature is being rolled out

Some screens (such as the new shipment and invoice screens) are still being rolled out. If you don't see them yet, your account hasn't been switched over. The classic Order Manager screens are used in the meantime.


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#### Still stuck?

Contact  and include the order reference and a description of what you were trying to do.[Onetrail Support](https://onetrail.com/support)