---
title: "Put an order on hold or release it"
canonical: "https://knowledge-hub.onetrail.com/space/Support/718996297/Put%20an%20order%20on%20hold%20or%20release%20it"
format: markdown
---
#### Put an order on hold

- Open the order;
- Press **Put order on hold**;
- On the on-hold screen, enter a **Reason** (required);
- If the order doesn't have a seller reference yet, also enter your **Seller reference**;
- Press **Confirm on hold**.

The order status becomes **On hold** and you return to the order detail screen.

*Note:* There's no pop-up confirmation — success is shown by returning to the order, now marked  
**On hold**.

#### Release an order from hold

*After an order is on hold, release it so you can confirm, change or otherwise process it again.*

- Open the order that is **On hold**;
- Press **Release order**.

The order is released and its status updates. You'll see the message *"Order successfully released"*  
and the order detail refreshes.

![image](media://bc601dad-e215-4be9-984a-5a61c622aef8)


*Note:* Releasing happens immediately — there is no extra form to fill in. After releasing, you can  
confirm or change the order as usual.