---
title: "Confirm an order"
canonical: "https://knowledge-hub.onetrail.com/space/Support/718996293/Confirm%20an%20order"
format: markdown
---
# Confirm an order

To start, open the order and press **Create confirmation** (or **Update confirmation** if the order was already confirmed). This opens the confirmation screen.


#### Confirm an order without changes

*You ****can**** deliver the products on the requested delivery date for the given price.*

- Open the order's confirmation screen (**Create confirmation**);
- Enter your **Seller reference** (your own reference for the order) — this is required the first time you confirm;
- Leave the order lines as they are (the confirmed quantity and price are already filled in);
- Tick the checkbox **I confirm that the prices are correct**;
- Press **Send confirmation**.


The order is sent and you return to the order overview, where a short message confirms how many orders were processed. The order's new status — **Confirmed without changes** — then shows on its stage icons in the overview and on the order itself.


#### Confirm an order with changes

*You ****can't**** deliver exactly as requested — you need a different delivery date or price.*

- Open the order's confirmation screen (**Create confirmation**);
- Enter your **Seller reference**;
- Adjust the lines as needed:
  - **Scheduled delivery date** — change the date in a line. To set the same date on every line at once, press the calendar icon in the **Scheduled delivery date** column header and pick a date. You can only choose today or a future date;
  - **Confirmed price** — type a new price in the **Confirmed price** field;
- Tick **I confirm that the prices are correct**;
- Press **Send confirmation**.

The order is sent and you return to the order overview, where a short message confirms how many orders were processed. The order's new status — **Confirmed with changes** — then shows on its stage icons in the overview and on the order itself.

*Note:* If a line has no delivery date, a delivery date **in the past**, or no price, the message *"Please correct the fields in error"* appears and the order can't be sent until you fix the highlighted fields. You can only choose today or a future delivery date.


#### Update a confirmation

*You already confirmed the order but need to change something.*

- Open the order and press **Update confirmation**. Your **Seller reference** isn't shown this time — it was saved when you first confirmed and is kept automatically;
- The lines you can still change are shown (lines that are already shipped, invoiced or deleted are hidden);
- Make your changes;
- If you change a price, the **I confirm that the prices are correct** checkbox is unticked — tick it again to confirm;
- Press **Send confirmation**.


![image](media://1d6acec1-5371-4dbf-87a0-3b33fc76a66d)


The confirmation is updated. Your original seller reference is kept.


#### Do more on this screen

On the same confirmation screen you can also split a line or reject one:

- To change the quantity on a line, **split** it instead of typing a new quantity — see Split an order line;
- To reject a line entirely, delete it — see Delete an order or order line.